Management, after analized the company context (internal and external factors) and made a risks analisys, defines a own policy keeping in consideration various stakeholders (asset): client,organization,employers and suppliers.
TECNOLUBESEAL SRL policy versus his customers is to give a personalized service, prompt,resolutive of problems through the proposal of special lubricants always on the cutting age.
TECNOLUBESEAL SRL gives an high attention to the customer needing to satisfy requests:
- - Pays attention to the direct communication with the client, for understand better their needs.
- - Studies the development in his market sector for be on the cutting age.
- - Tries to bring innovation in his market.
- - Promotes the involvement of all the staff, reminding that his client success depend on his owner success.
- - Considers his suppliers a own partners, more than simples landers of work and products, sharing with them needs and expectations of customers.
- - Is particulary attentive to the continuos improvement of resourses and facilities.
- - Thinks that the main resource are people, with their skills and experience and their desire to be a team.
- - Is aware that his success is essential, that people who works must be proud of what and why they doing that.
- - Is present in the market of interest through a direct sales netwoks or with contract agency.
- - Tries to optimize the logistic and procurement of his warehouse.
- - Give a service of pre and post sale to support customers during the planning and the production, in order to solve any possibles problems.