After analyzing the company context (both internal and external factors), and making a risks analysis, the management has defined its own policy by taking into consideration the various stakeholders (assets): customers, organization, employees and suppliers.
The policy that TECNOLUBESEAL SRL adopts towards its customers is to provide a personalized and prompt service and to resolve problems by offering special and cutting-edge lubricants.
TECNOLUBESEAL SRL pays great attention to customer needs in order to meet their requests by:
- - directly communicating with the clients in order to better understand their needs;
- - studying the development of the market sector in order to be constantly cutting edge;
- - looking to innovate its market.
- - encouraging staff involvement, reminding them that the customers’ success depends on their success;
- - considering its suppliers as its own partners rather than work and product lenders, sharing the customers’ needs and expectations with them;
- - paying particular attention to the continuous improvement of resources and facilities;
- - regarding its employees as its main resource together with their skills and experience and desire to work as a team.
- - being aware that its success is essential and that its employees must be proud of what they do and why they are doing it;
- - being present on the market of interest through a direct sales network or contract agency;
- - striving to optimize logistics and warehouse procurement;
- - providing a before- and aftersales service to support customers in their planning and production, so as to solve any possible problems.